Services & Solutions

Outsourcing as a Service

Every day, we demonstrate the value we place on our clients by exceeding their expectations and achieving the highest levels of customer satisfaction.

We have the expertise, background and infrastructure to deliver a full end-to-end solution. We can Build an operations centre in Gdansk, Poland, Operate the function, and then Transfer your business functions back to you seamlessly.

Gibbs Hybrid’s Build Operate Transfer is a service solution that meets the increasing challenge of international organisations moving operational functions across geographies. Gibbs Hybrid’s delivers a new class of outsourcing to generate better business results, while providing visibility and control to your business with measurable, predictable and repeatable outsourcing service delivery.

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Outsourcing and shared service offerings are continuously changing. Gibbs Hybrid’s 21st Century Outsourcing includes a combination of business and technology forces combined to drive the need for “digital” solutions. Digital, within Outsourcing, is the challenge of being more customer-centric i.e. putting the customer first. Gibbs Hybrid recognises the need to increase solution speed to market, rapidly respond to customer needs, and create authentic brand customer touchpoints.

Every organisation is different – with different priorities, objectives and culture. Gibbs Hybrid recognises this and values these differences to create unique outsourcing services customised to fit client scope, organisational dynamics and the ROI imperative.

Whether you are seeking to outsource parts of a process or a function we remain committed to being an extension of your business.

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Talent Acquisition Centre of Excellence (RPO) EMEA

Whether you wish to partner with a specialist Talent Acquisition provider that can deliver a full end-end capability or you simply require support with certain parts of the Talent Acquisition process such as sourcing and screening, building of talent communities or your Employer Value Proposition, Gibbs Hybrid works with you in partnership to deliver better outcomes.

At Gibbs Hybrid, we support organisations looking for specialist Talent Acquisition providers that can supplement and complement their own HR and Talent Acquisition expertise and capabilities.

Whether you are looking for a full end-end capability to manage a specific short-term project or you need support with just certain parts of the Talent Acquisition process, Gibbs Hybrid can help. Utilising our Training Academy to help bridge skills gap, Gibbs Hybrid will support with Training innovation and methodologies to secure the best talent.

The services we provide range from more transactional activities such as recruitment administration and interview scheduling to higher value, specialist expertise and capability. The creation of talent communities, building digital recruitment marketing campaigns using specific, relevant and targeted recruitment marketing content conveying a compelling Employer Value Proposition. We aim to drive high levels of multi-channel candidate engagement and support digital sourcing strategies.

Through close partnership with our clients, we optimise your Talent Acquisition outcomes by supplementing capability gaps, building expertise and through increased levels of candidate engagement providing the best quality candidates.

Build, Operate & Transfer - Business Process Outsourcing

Gibbs Hybrid's BOT is a service that meets the increasing challenge of international organisations moving operational functions across geographies.

Gibbs Hybrid’s Build Operate Transfer is a service solution that meets the increasing challenge of international organisations moving operational functions across geographies.

Are you facing the need to reduce operational costs? Are you seeking to relocate functions of your business to a more cost-effective location and closer to key stakeholders? Looking for an exceptional location with high quality talent?

We have the expertise, background and infrastructure to deliver a full end-to-end solution. We can Build an operations centre in Gdansk, Poland, Operate the function, and then Transfer your business functions back to you seamlessly.


We are also offering clients the option of altering the outcome such that we continue to fully operate it, as a traditional BPO model, without returning it to the client. This level of flexibility is simply unmatched in the industry. We provide a rapid scaling of your operations, process improvements and automation, reduced infrastructure set-up costs and, critically, reduced time to operational efficiency.

Build, Operate, Transfer is part of Gibbs Hybrid’s suite of Business Process Outsourcing solutions, all based at our facility in Gdansk.

Typical Outsourcing operations are:

IT Help Desk/ Service Desk
Recruitment administration
HR administration
Finance processing
Business process outsourcing

 

Our Business Process Outsourcing centre is based in Gdansk, a vibrant, progressive city in the Pomerania region of Poland. We chose to headquarter there because of its location and its educated, outward-looking young population. Gdansk is home to 1.25 million people and its 4 universities educate 90,000 people annually. English is widely spoken, and most of the workforce speaks several additional languages, making Gdansk an ideal location for operations with multilingual requirements.

It is also a beautiful city, with many historic sites and close to beaches, forests and lakes. With its international schools and cultural richness, Gdansk is a very attractive location.

Gibbs’ facility has been designed to allow fast start-up operations, scaling to tackle the immediate task while the project team fits out a longer-term base. It is a new location in the business heart of the city. The operation is within our CEE headquarters, fully staffed with operations, technical, logistics and HR personnel.

Why Build Operate Transfer?
• Close management of OpEx with reduced Capital outlays
• Transparent, pre-determined costs entering and exiting the engagement
• Internal resources not required to source, recruit and onboard new hires
• Avoidance of the learning curve associated with operating in a new location

Why Gibbs Hybrid?
• Our experience includes a recent Build, Operate, Transfer project for a multi-national bank. We completed the project, processing 700 staffers into the client’s operation, which has since grown to 3000 employees.
• We have an established facility in Gdansk allowing for fast start up onsite, while permanent location is being provisioned.
• Market expertise and operations in Gdansk gives immediate access to talent.
• Our subject matter experts operate across geographies and markets. Experience spans technology, pharmaceutical, financial services and other industries.
• We drive lean thinking into our process development, operating in an Agile continuous improvement environment.
• Gibbs Hybrid is a lean, sophisticated international business based in UK with additional locations, staff and consultants in Luxembourg, Ireland, USA and Poland.

A minority-owned and woman-owned business, Gibbs Hybrid serves mid-market and Fortune 500 companies globally. Since its establishment in 2005, we have grown to over $100 million in annual revenue with more than 700 employees, associates and consultants.

See our other services