Services & Solutions

Outsourcing as a Service

Every day, we demonstrate the value we place on our clients by exceeding their expectations and achieving the highest levels of customer satisfaction.

Gibbs Hybrid partners with you through our Outsourcing as a Service - offering to help transform your business and deliver quantifiable improvements.

Gibbs Hybrid’s delivers a new class of outsourcing to generate better business results, while providing visibility and control to your business with measurable, predictable and repeatable outsourcing service delivery. Our offering is focused on three main principles: customer first, automation, and cost control across our Shared Services, BPO and RPO Centre of Excellence.

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Outsourcing and shared service offerings are continuously changing. Gibbs Hybrid’s 21st Century Outsourcing includes a combination of business and technology forces combined to drive the need for “digital” solutions. Digital, within Outsourcing, is the challenge of being more customer-centric i.e. putting the customer first. Gibbs Hybrid recognises the need to increase solution speed to market, rapidly respond to customer needs, and create authentic brand customer touchpoints.

Every organisation is different – with different priorities, objectives and culture. Gibbs Hybrid recognises this and values these differences to create unique outsourcing services customised to fit client scope, organisational dynamics and the ROI imperative.

Whether you are seeking to outsource parts of a process or a function we remain committed to being an extension of your business.

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Business Process Outsourcing

Gibbs Hybrid's BPO proposition provides an option to outsource part, some or all of your key business task lifecycle processes.

This delegation of responsibility to Gibbs Hybrid frees up time for your organisation to focus on the value generating aspects of your processes.

We deliver with expert execution and treat the processes you’ve outsourced as our own – with continual improvement baked in to deliver increasing value.

Talent Acquisition Centre of Excellence (RPO) EMEA

Whether you wish to partner with a specialist Talent Acquisition provider that can deliver a full end-end capability or you simply require support with certain parts of the Talent Acquisition process such as sourcing and screening, building of talent communities or your Employer Value Proposition, Gibbs Hybrid works with you in partnership to deliver better outcomes.

At Gibbs Hybrid, we support organisations looking for specialist Talent Acquisition providers that can supplement and complement their own HR and Talent Acquisition expertise and capabilities.

Whether you are looking for a full end-end capability to manage a specific short-term project or you need support with just certain parts of the Talent Acquisition process, Gibbs Hybrid can help. Utilising our Training Academy to help bridge skills gap, Gibbs Hybrid will support with Training innovation and methodologies to secure the best talent.

The services we provide range from more transactional activities such as recruitment administration and interview scheduling to higher value, specialist expertise and capability. The creation of talent communities, building digital recruitment marketing campaigns using specific, relevant and targeted recruitment marketing content conveying a compelling Employer Value Proposition. We aim to drive high levels of multi-channel candidate engagement and support digital sourcing strategies.

Through close partnership with our clients, we optimise your Talent Acquisition outcomes by supplementing capability gaps, building expertise and through increased levels of candidate engagement providing the best quality candidates.

Build, Operate & Transfer

Gibbs Hybrid's BOT is a service that meets the increasing challenge of international organisations moving operational functions across geographies.

Are you seeking to relocate functions of your business to Poland? Looking for a high quality location with exceptional talent? If so, Gibbs Hybrid can support with a full end to end methodology to support your entire Build, Operate and Transfer of your business functions seamlessly.

We Build the new operation centre from the bottom up, Operate the business function whilst you seek to build your infrastructure and when ready Transfer the new performing operation back into the organisation.

Our service provides rapid scaling of your operations, reduced infrastructure set-up costs and critically reduced time to operational efficiency.


In today's politically and economically uncertain world, reintroducing services and headcount to your domestic market of choice is now a strategy that can’t be ignored.

The wage gap between your onshore and offshore centres is shrinking, and a stronger emphasis is being placed on product and service quality – enabling better brand management and enhancing customer experience.

However, reshoring comes with significant complexity and serious challenges. Underestimating the level of preparation and planning needed and trying to do everything with unskilled reshoring teams, can lead to unexpected costs and service failure.

Gibbs Hybrid has significant expertise and experience to ensure your reshoring business case is enhanced, protected, and implemented to plan.  Whether you seek to optimise your supply chain, enhance customer service, drive higher productivity and quality, or do all three, Gibbs Hybrid can support and manage your reshoring needs.

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