Multi-lingual Service Desk Analysts - French / German / Italian

string(63) "Multi-lingual Service Desk Analysts - French / German / Italian"
  • Contact Name

    Nayanie Pillai

  • Contact Telephone

    0208 773 7657

  • Salary

    £22 - £26 per hour

  • Start Date

    ASAP

Multi-lingual Service Desk Analysts – French / German / Italian

My client based in Chester requires several Service Desk Analysts to join on 6 months contracts paying £26/hour. You must be able to work in the Chester based office 2-3 days a week. This is a multi-lingual role – you must be fluent in English and French, German or Italian.

Responsibilities:

*Responsible for handling the initial client contact at the Specialty Service Desk via telephone, email, chat or portal.
*Multi-Lingual effective and fluent communication in French/German/Italian and English
*Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams.
*Research and resolve more complex Field Sales application and business process issues.
*Analyse and identify trends in issue reporting and devising preventive solutions.
*Log and manage incidents and requests.
*Use trending data to generate and/or update knowledge database.
*Collaborate with business in application testing, upgrades and deployment.
*Multi-Lingual effective communication in German/French/Italian and English towards every potential client base and audience.
*Ad-hoc translations

Include but not limited to following requirements:
*Demonstrated technical competence in areas of responsibilities with applied knowledge of a range of current technologies:
*PC desktop and laptop hardware configurations Windows Operating systems (Win7) Microsoft Products iOS Remote connectivity (VPN)
*Demonstrated ability to troubleshoot and analyse computing and application issues.
*General understanding of Service Desk Operations; including tools, processes and methodologies.
*Ability to explain technical information to clients, management and peers with effective verbal and written communication.
*Strong multi-lingual German, Italian, French, and English communication skills toward every potential client base and audience.
*Experience in Customer Service environment.
*Prior related work experience in a technical support environment, and/or a Service Desk environment.

Please apply for immediate review

Dear valued client, I hope this note finds you well and in good health. Needless to say, we all find ourselves now in a crisis none of us have ever experienced before and one that is totally unprecedented. My first...

World Wide Technology (WWT) Chooses Gibbs Hybrid as its Diverse Supplier of the Year. Gibbs Hybrid has been awarded Diverse Supplier of the Year by WWT, the global technology solution provider with nearly $12 billion in annual revenue.  Wallington, Surrey-based...

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Dear valued client, I hope this note finds you well and in good health. Needless to say, we all find ourselves now in a crisis none of us have ever experienced before and one that is totally unprecedented. My first...

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In The News Articles

World Wide Technology (WWT) Chooses Gibbs Hybrid as its Diverse Supplier of the Year. Gibbs Hybrid has been awarded Diverse Supplier of the Year by WWT, the global technology solution provider with nearly $12 billion in annual revenue.  Wallington, Surrey-based...

Read more