Service Request Analyst - £350-400 per day

string(43) "Service Request Analyst - £350-400 per day"
  • Contact Name

    Michael Smith

  • Contact Telephone

    0161 260 0711

  • Salary

    £350 - £400 per day

Service Request Analyst – £350-400 per day – Remote / Warwick
INSIDE IR35

The service request Analyst is responsible for managing, tracking and reporting of the service requests, analysing the service requests for trends. The ultimate aims being
1) to avoid failing service request KPIs and therefore improve our profit position,
2) to improve the customer experience and drive up our customer satisfaction,
3) to analyse and create targeted plans to reduce incoming service requests,
4) to provide a complete overview of where every service request is and provide updates to the client

Required skills:
*Ability to analyse data, find hidden trends, work with detail
*An ability to balance and plan the short-term actions required, drive individuals to act on reports
*Building rapport and driving solutions
*Knowledge and understanding of best practices for service management.
*Strong communication skills, including the ability to be influential and persuasive with stakeholders.
*An ability to think critically about reports and to make adjustments consistently as needed, offer insights and construct business cases for long term actions

Dear valued client, I hope this note finds you well and in good health. Needless to say, we all find ourselves now in a crisis none of us have ever experienced before and one that is totally unprecedented. My first...

World Wide Technology (WWT) Chooses Gibbs Hybrid as its Diverse Supplier of the Year. Gibbs Hybrid has been awarded Diverse Supplier of the Year by WWT, the global technology solution provider with nearly $12 billion in annual revenue.  Wallington, Surrey-based...

Thought Leadership

Dear valued client, I hope this note finds you well and in good health. Needless to say, we all find ourselves now in a crisis none of us have ever experienced before and one that is totally unprecedented. My first...

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In The News Articles

World Wide Technology (WWT) Chooses Gibbs Hybrid as its Diverse Supplier of the Year. Gibbs Hybrid has been awarded Diverse Supplier of the Year by WWT, the global technology solution provider with nearly $12 billion in annual revenue.  Wallington, Surrey-based...

Read more