Helpdesk/Service Desk Analyst - Chester

string(39) "Helpdesk/Service Desk Analyst - Chester"
  • Contact Name

    Lianne Rouissi

  • Contact Telephone

    0208 255 2058

  • Salary

    £20 - £26 per hour + inside IR35

  • Start Date

    ASAP

Helpdesk/Service Desk Analyst -Chester

Prestigious Chester based client requires an accomplished Helpdesk/Service Desk Analyst to support the user base. The Service Desk supports employees via web channels, telephone and chat and also self service options. This role is inside IR35 and will pay £26 per hour via umbrella. Fluency in English required as well as fluency in either French, German or Italian
·Assist users who contact the Service Desk via Web Channel, Phone and Chat
·Troubleshoot the user’ issues and resolve where possible
·Appropriately log and document incidents using ServiceNOW
·Complete all related administrative duties
·Adhere to all Standard Operating Procedures and Processes

Essential
·Previous experience of working in a Service Centre environment
·Delivery of helpdesk/service desk support
·Working with and troubleshooting M365 and MS TEAMS
·Previous experience in a customer facing role
·Previous experience of working with ServiceNOW or any other incident logging system
·Good attention to detail
·Solid communication skills. Fluency in English and either French, German or Italian

Click apply now to be considered for the Helpdesk/Service Desk Analyst – Chester role

Dear valued client, I hope this note finds you well and in good health. Needless to say, we all find ourselves now in a crisis none of us have ever experienced before and one that is totally unprecedented. My first...

World Wide Technology (WWT) Chooses Gibbs Hybrid as its Diverse Supplier of the Year. Gibbs Hybrid has been awarded Diverse Supplier of the Year by WWT, the global technology solution provider with nearly $12 billion in annual revenue.  Wallington, Surrey-based...

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Dear valued client, I hope this note finds you well and in good health. Needless to say, we all find ourselves now in a crisis none of us have ever experienced before and one that is totally unprecedented. My first...

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In The News Articles

World Wide Technology (WWT) Chooses Gibbs Hybrid as its Diverse Supplier of the Year. Gibbs Hybrid has been awarded Diverse Supplier of the Year by WWT, the global technology solution provider with nearly $12 billion in annual revenue.  Wallington, Surrey-based...

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